Friday, 14 June 2013

Heathrow named 'Best European Airport'

The award, in the over 25 million passengers category and shared jointly with Amsterdam’s Schiphol airport, reflects the £11 billion invested in Heathrow since 2003. The airport’s transformation includes the opening of Terminal 5, the redevelopment of Terminals 1 and 3 and a new check in area and forecourt at Terminal 4. Together, these developments have helped increase the number of passengers rating their journey as ‘very good’ or ‘excellent’ from 48% in 2007 to 77% today.

Heathrow’s achievements in customer service, facilities, retail, security, community relations, environmental awareness and operations were all recognised at the awards, held in Istanbul. The judges highlighted the delivery of excellent services and facilities as well as the airport’s consistent commitment to corporate responsibility.


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